19 October 2017
Register now

PCSB Bank introduces virtual tellers

18 March 2014  |  830 views  |  0 Source: NCR

PCSB Bank, a family owned community bank in Southwest Iowa, is the first bank in the state to implement software-driven interactive video technology from NCR Corporation (NCR), the global leader in consumer transaction technology.

NCR APTRA™ Interactive Teller lets PCSB customers bank with a live video teller and conduct up to 95 percent of typical teller transactions - beyond what can be done at an ATM.

"Our family is both excited and proud to bring the most innovative banking technology to our hometown communities," said Ken Whitmore, Owner, PCSB Bank.

In November 2013, PCSB Bank installed two drive-up Interactive Teller units at its south branch location in Clarinda, extending service hours to 7 a.m. - 7 p.m. Monday - Friday and 8 a.m. - 1 p.m. on Saturdays. Interactive Teller Machine (ITM) technology allows customers to speak with a live remote teller, while giving the teller remote control over the machine to conduct transactions.

Since the initial November launch, PCSB Bank has installed a third drive-up Interactive Teller unit at its branch in Lenox, a strong agricultural community with a population of 1,400.

"By utilizing ITM technology, we were able to increase the service hours for our Lenox customer base by 173 percent," said James Johnson, Chief Operations Officer, PCSB Bank. "The drive-up ITM from NCR not only allowed us to extend weekday hours in Lenox, but also allowed us to offer all new Saturday hours. We're using ITMs right alongside our local branch staff, and it's just incredible what this new channel has done for our customers in terms of convenience. Interactive Teller is a digital extension of our people, and allows us the ability to maintain our very personal, relationship-driven style of banking that our customers value so much."

PCSB Bank has plans to bring Interactive Teller to all branch locations over the next two years. Data Business Equipment, an NCR solutions partner, worked with PCSB Bank on the project.

"NCR technology helps financial institutions better connect their customers with their staff, growing the relationship and their brand in the local community," said Jed Taylor, general manager, NCR Interactive Services. "Interactive video technology creates a bridge between availability and personal service. At PCSB Bank, customers will be able to bank with a staff member more often and more conveniently."

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related company information

NCR

Related blogs

Create a blog about this story (membership required)
visit www.vasco.comvisit www.innotribe.com

Top topics

Most viewed Most shared
Ripple looks to drive bank adoption with $300m XRP rebate programmeRipple looks to drive bank adoption with $...
15736 views comments | 12 tweets | 4 linkedin
Swift positive on blockchain, but big challenges remainSwift positive on blockchain, but big chal...
8915 views comments | 16 tweets | 22 linkedin
satelliteGates Foundation backs Ripple collaboratio...
7995 views comments | 13 tweets | 10 linkedin
IBM uses blockchain to improve cross-border payments processingIBM uses blockchain to improve cross-borde...
7107 views comments | 9 tweets | 17 linkedin
Santander InnoVentures leads $6m funding round for Mexico's ePesosSantander InnoVentures leads $6m funding r...
6250 views comments | 6 tweets | 3 linkedin

Featured job

Competitive base + commission + benefits
Denmark, Finland, Iceland, Norway or Sweden

Find your next job