Helping Greater Iowa Credit Union enhance its appeal to a technology-minded member base, Diebold, Incorporated (DBD) has introduced deposit automation to the credit union's self-service fleet.
Diebold recently implemented a deposit automation-enabled Opteva® automated teller machine (ATM) at each of the credit union's seven branches. The technology is enhancing self-service efficiency for Greater Iowa members, enabling them to make rapid cash and check deposits at the ATM.
Greater Iowa serves more than 31,000 members throughout 33 counties in central and western Iowa. The credit union operates seven locations, including its headquarters and two additional branches in Ames, Iowa. With the Ames locations situated minutes from Iowa State University's campus, Greater Iowa wanted to introduce new technology to attract younger members.
"We were looking for the right advancements to deliver added convenience and efficiency for all our members, while ensuring we captured the attention of Millennials," said Scott Zahnle, president and CEO, Greater Iowa. "Deposit automation has answered the call, for now, but we're also exploring additional opportunities to leverage technologies that will appeal to this growing segment of our member base."
Greater Iowa's new deposit automation-enabled Opteva 750 ATMs allow members to complete intuitive, teller-like cash and check deposits. Members initiate deposits by inserting cash and checks into the ATMs and then follow on-screen instructions. They're able to verify all amounts on screen before completing transactions, and they walk away with detailed receipts featuring images of deposited checks.
"Greater Iowa is continuing to evolve its service offerings to meet the demands of today's technology-savvy members, and Diebold is helping the credit union apply the right strategies for growth," said Mychal D. Kempt, vice president, North America operations, Diebold. "As Greater Iowa continues to grow, we're eager to explore branch transformation initiatives that may influence technology selections and branch redesigns that will encourage more personal interactions with members."
Diebold is also delivering ATM channel management services to support Greater Iowa's fleet. For example, Diebold will remotely manage Greater Iowa's ATM screen content and push customized marketing offers to members via its content delivery offering. In addition, Diebold is providing an electronic data capture service that enables the credit union to easily examine transaction activity on its terminals.