High Street bank Bradford & Bingley, a UK-based financial services business, today announced that it has chosen Talgentra's Tallyman system to manage its customer revenue and collection processes.
Tallyman will enable Bradford & Bingley to adopt the most effective and proven techniques for ensuring that recovery rates for mortgages are kept as high as possible.
Said Stephen Birss, business project manager of Bradford & Bingley, one of the UK's top 10 mortgage lenders: "We evaluated a variety of different products available on the market. Talgentra's Tallyman customer revenue management and collection system can be customised specifically for mortgage debt recovery and will be easy to integrate with our existing processes."
Tallyman automates the collections process by consolidating all customer communications relating to mortgage arrears including phone calls, emails, letters and faxes into a single database.
It is specifically designed to help companies administer and recoup high value, complex debt. However, its unique value lies in its ability to segment customers in arrears in the same way marketing departments segment customers and prospects using CRM systems – which is particularly vital for mortgage lending, where each case of arrears needs to be managed in an appropriate and sensitive manner.
Many of the administrative elements of Bradford & Bingley's collections processes such as the issue of personalised standard letters will be automated by Tallyman.
Mr. Brian Dewis, CEO of Talgentra, said: "Yet another financial organisation has chosen Tallyman over our competitors. As rising levels of consumer debt continue to affect the bottom lines of companies, demand for Tallyman is increasing. By using Tallyman, Bradford & Bingley will be able to minimise its losses and maximise return in this competitive market."
Talgentra will also be employed on a project basis to migrate Bradford & Bingley's current customer information, held in existing proprietary systems, to Tallyman.