Source: EMC Corporation
EMC Corporation, the world leader in information storage and management, today announced that KeyCorp has selected EMC Smarts software as the core analysis and impact assessment engine for reliable delivery of the company's wide range of financial services.
KeyCorp is one of the nation's largest bank-based financial services companies with assets totalling $88 billion.
"Delivery of superior service is what is expected by our clients and is what sets us apart," said Tony Anselmo, Senior Vice President, KeyCorp. "With service assurance at such a high priority, it is essential that our IT infrastructure is always available and reliable. After conducting extensive evaluations, we found EMC Smarts provided the only solution with the real- time, actionable intelligence necessary to provide true services insight."
Smarts software enables KeyCorp to gain end-to-end visibility into its array of investment management, retail and commercial banking technology services and to automate root-cause analysis of network faults. Smarts helps prioritize IT resources based on service impact, enabling KeyCorp to quickly address and solve those problems having the most direct impact on customer service.
Smarts software auto-discovers objects and relationships in KeyCorp's Layer 2 and Layer 3 network infrastructure, determines the root cause and analyzes the impact of authentic problems within these layers. Additionally, the software proactively monitors the health and reports on exceptions and faults in the company's switched and routed network. The end result is an end-to-end view of KeyCorp's managed services infrastructure, its health and how performance impacts customer service.
"To maintain its leadership as one of the world's largest bank-based financial services companies, and to guarantee delivery of its wide range of financial services, KeyCorp needs to closely monitor both the availability and performance of its core IT infrastructure," said Chris Gahagan, Senior Vice President, EMC Software. "The only way to accomplish this is with an automated services insight solution that pinpoints problems across technology domains and calculates their impact on the business and customers it serves. We're pleased that KeyCorp has chosen EMC Smarts software as the solution to meet these requirements."