Cognia launches network-based call recording system

Source: Cognia

Cognia, the cloud recording company, announces today the launch of Cognia Mobile, a network-based recorded mobile service, which roams everywhere in the world, allowing recording on all networks and reducing costs.

Designed for financial institutions which record communications to comply with Dodd-Frank, the UK FCA and a growing number of other regulators, the Cognia mobile network enables staff to operate anywhere in the world and remain compliant, whilst minimizing roaming charges.

Unlike other services, Cognia Mobile does not solely rely on CAMEL, the protocol that controls network call routing for recording and other purposes.

Curtis Nash, Cognia's CEO, says "Even when a user roams onto a network which is not CAMEL-enabled, the Cognia service continues to allow them to make and receive recorded calls. The customer gets the best of all worlds: compliant working anywhere, seamless user experience and reducing call charges in locations renowned for eye-watering mobile rates."

In return for a simple per-user subscription, Cognia Mobile users benefit from the Cognia Cloud, a recording platform designed to transform the effectiveness, ease and cost of compliance and risk operations within both small and international firms alike:

• A global, PCI DSS Level 1-accredited platform, Cognia Cloud provides a single, secure solution on which to capture and analyze all mobile voice and texts, landline, VOIP and other data communications.

• Cognia Cloud removes the challenges of global oversight across multiple jurisdictions. With presence in North and South America, Europe and Asia Pacific, and fine-grain administration controls, even the most complex organizational structures with their varied storage, routing and user access requirements, are simple to manage.

• Speech analytics and alerting come as part of the service, empowering compliance teams to find the calls that matter, quickly, with the choice of on-platform analytics, or pushing indexed media to business intelligence or surveillance platform of choice.

"Built as a secure, international service from day one, Cognia Cloud represents a new breed of cloud service which fully exploits a global infrastructure." Says Andrew Dunn, Cognia's CTO. "Our unique architecture enables unified, flexible services on a grand scale, and advanced levels of security and resilience that banks in particular now demand."

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