Fico upgrades customer management tool

Source: Fico

Fico (NYSE:FICO), a leading predictive analytics and decision management software company, today announced the general availability of Fico Triad Customer Manager 9, the newest version of the industry's leading customer management solution.

TRIAD Customer Manager forecasts customer behavior and rapidly turns those insights into successful strategies for generating and automating profitable decisions. The new version is designed to help clients deploy advanced analytics much faster, from weeks to hours, and gain new insights into strategy performance.

TRIAD 9 includes a completely new web-based user interface designed with extensive input from TRIAD clients. TRIAD 9 also includes tighter integration with FICO Model Builder, a powerful analytics tool, and direct access to FICO Blaze Advisor, a leading business rules management system. Clients will be able to rapidly discover and deploy highly predictive analytics models in Model Builder, using data stored in the TRIAD Analytic Datamart, and deploy them immediately through a new closed-loop process, greatly enhancing time-to-value of model development by up to 75 percent, and without the need to involve IT.

The leading solution in financial services customer management since 1986, TRIAD Customer Manager is used to manage 65 percent of the world's credit card accounts and multiple product portfolios for many of the world's leading banks. TRIAD gives financial services providers, including more than half of the world's top 100 banks, a way to manage multi-product relationships at the customer level.

"TRIAD 9 makes the development and deployment of analytic decision strategies easier and faster than ever before," said David Lightfoot, FICO vice president of product management.

"Clients now have access to a highly powerful and flexible solution that can be configured to meet the needs for enterprise-wide, multi-line or portfolio-level management, enabling them to surpass the remarkable results they've already achieved with the solution. This is the most significant upgrade of the TRIAD platform in a decade."

"Customer loyalty depends on relevant offers and communications, which in turn demands advanced customer analytics," said CEB TowerGroup research director Craig Focardi.
"Organizations are looking to harness advanced analytics to improve staff efficiency and consumer interaction, allowing organizations to not only have accurate information for internal uses, but also provide a better experience to the consumer. Flexibility and speed are the name of the game."

FICO TRIAD Customer Manager delivers advanced analytics, unmatched strategy consulting, and sophisticated strategy design tools. Customer-centric companies throughout the financial services, telecommunications and retail industries rely on TRIAD Customer Manager to make the right customer decision at the right time. Version 9 is designed for an easy migration for current users of FICO TRIAD version 8.3 and higher. 

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