eFunds International, a leading provider of global outsourcing, risk management, electronic payments, and ATM solutions, today announced the opening of its third facility in Mumbai at Fairmount, Powai.
This facility will enhance the capacity of eFunds' Global Outsourcing business in India by 900 seats, or 40 per cent. The facility will be made operational in phases with the first phase of 300 seats going live in April.
Commenting on the launch of the new facility Kathleen Flanagan, Senior Vice President and Division Executive, eFunds Global Outsourcing Solutions said, "We are very confident about our outsourcing business in India. eFunds is focused on three key vertical markets - financial services, retail and telecommunications, all of which are beginning to fully appreciate the benefits of outsourcing. We also have a large customer base and we plan to use those existing relationships to extend our outsourcing activities. India is a key growth market for us, with over 75 per cent of our employees based here. In fact, with the new capacity, we anticipate having 4,500 associates in India by the end of 2004."
"The launch of our new facility in Mumbai is in line with our global growth strategy and is in addition to the recent expansion of our Malad facility in Mumbai by 200 seats," said Atul Kunwar, Managing Director, eFunds Global Outsourcing Division. "The addition of the new state-of-the-art facility is consistent with our commitment to providing quality services that translate to value creation for our clients, and offering a world-class working environment to our employees. Our choice of Powai as a location offers us the perfect environment to achieve our objectives and means that talented young people from the central and new Mumbai suburbs can now also have a career with eFunds."
The global outsourcing market continues to grow and outsourcing has become an essential management tool with companies constantly striving to meet their financial goals. Many companies have seen success outsourcing simple processes and are now engaging trusted partners like eFunds for more complex activities, such as back office processes. The company's Global Outsourcing Division has the ability to provide comprehensive and transformational business solutions, manage relationships with multiple process streams and deliver a high return on investment. As the outsourcing market grows, eFunds expects to continue to expand its India-based workforce to meet the needs of its customers.
eFunds Global Outsourcing division manages third party outsourcing contracts for US and UK based clients in the financial services, retail and telecommunications sectors. The company's core outsourcing offerings are centred around the management of customer accounts - from account acquisition through account maintenance, payments, collection services and customer retention.