Sage Pay, Europe's leading multichannel payment processor, has today launched a new solution that will solve a common reconciliation problem for retailers.
Using Sage Pay's new omni-channel payment integration feature, retailers will be able to view reports for all transaction data in one portal. This will include payments made in-store, online and over the phone, providing retailers with a single view of customer transactions and helping them better understand sales trends.
The solution is available now to all size businesses and combines the data from different payment options. Results can be viewed together or broken down by transaction type and can be exported directly from the online area, into Excel or CSV format to aid the reconciliation process.
"For retailers of all sizes, understanding their sales in the real world and online can be a complicated task," said Simon Black, CEO at Sage Pay. "It can be a couple of weeks before retailers are able to truly understand trends and see what's working well. Using separate payment suppliers has made reconciliation and customer management a serious headache for business owners."
Black continued: "Sage Pay's omni-channel view will let retailers see very quickly what products are doing well, so they can plan promotions, inventories and discounts accordingly. This kind of insight is essential and will be the difference between having a great sales week, and having thousands of pounds of stock taking up shelf space in shops, when the people that want to buy it are looking online."
"This solution is a big step towards bringing an enterprise omni-channel offering to small businesses, and takes away some of the pain of reconciling payments across multiple sales channels."
The launch of the new feature is part of Sage Pay's commitment to increase the services it offers to online and offline retailers when it comes to reporting, reconciliation and insight into payment patterns. Earlier this year the company launched integrations with both Sage CRM and Salesforce, allowing businesses to collect payments from directly within their customer management systems, providing them with a single view of transactions.