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First Federal and United Community Bank implement Fiserv DNA account processing platform

23 July 2013  |  1342 views  |  0 Source: Fiserv

Fiserv, Inc., a leading global provider of financial services technology solutions, today announced that First Federal of Bucks County, based in Bristol, Pa., and United Community Bank, based in Lawrenceburg, Ind., have implemented the DNA account processing platform from Open Solutions, now part of Fiserv.

The $678 million asset First Federal Bucks County and $523 million asset United Community Bank both cited the real-time processing capabilities, open architecture and intuitive design of DNA as factors influencing their system selections. 

"When we chose DNA, I knew we had a lot to look forward to, but now that we're live on the platform, I'm truly amazed by the advanced, user-friendly technology," said Karen Shinn, senior vice president of Deposit Operations and Information Technology, First Federal of Bucks County. "DNA is both flexible and easy to use, but most importantly, the platform's customer-centric, real-time data model is helping us do what we do best: deliver superior service every day across all channels."

 Recognized by industry leading analysts for its best-in-class technology, user experience and breadth of functionality, DNA is the first open, relationship-centered core banking platform built for global collaboration.

The platform employs a real-time, relational data model designed around the person, not the transaction, so that First Federal Bucks County and United Community Bank staff can securely view complete profiles of their retail and commercial customers by person, product or account. Account information is updated in real-time across all channels so that customers can access up-to-the-minute balance and transaction data at the ATM, over the phone, from a computer or on a mobile device.

"We have been extremely pleased with the results of our recent conversion to DNA," said Mike McLaughlin, senior vice president of Operations, United Community Bank. "The conversion process went smoothly with a great team from Fiserv working closely with us throughout. The open architecture of DNA will help United Community Bank continue our growth and allow us to offer customers new products and technologies with ease."

With the platform's open .NET architecture, First Federal Bucks County and United Community Bank can easily enhance DNA with solutions from Fiserv and other third-party partners. The banks have access to the DNAcreator(TM) development toolkit, which allows bank IT professionals to create and sell custom core extensions called DNAapps(TM) to other financial institutions via the DNAappstore(TM). DNAappstore is the first online marketplace for core innovation and global collaboration, creating the potential for additional revenue through shared custom applications.

To extend the power of DNA further, both First Federal of Bucks County and United Community Bank implemented Voice for telephone banking, Document for electronic content management and Report for business intelligence reporting. First Federal of Bucks County also implemented Open Data for data warehousing while United Community Bank implemented Credit Card for card portfolio management and Opencheck(TM) for outsourced item processing with branch and merchant capture.

"First Federal of Bucks County and United Community Bank join a long list of innovative financial institutions that have successfully migrated to DNA," said Steve Cameron, president, Open Solutions Division, Fiserv. "We look forward to helping these institutions deliver best-in-class service to their customers." 

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