Umpqua goes digital with Q2ebanking software
15 July 2013 | 1939 views | 0
Q2ebanking (Q2), the leading provider of enterprise solutions for secure virtual banking, today announced it has been selected by Portland-based Umpqua Bank, a subsidiary of Umpqua Holdings Corporation (NASDAQ: UMPQ), to power the transformation of its digital banking experience for the bank's growing base of retail and business customers.
Recognized nationally and internationally for its pioneering customer experience, Umpqua Bank understands the importance of the digital channel as a preferred method for many banking interactions. Choosing a proven, innovative partner like Q2 is essential for delivering on Umpqua's brand promise of a customer-centric, personalized and surprisingly delightful digital banking experience.
With the implementation of the Q2platform, Umpqua Bank is well positioned to execute its digital channel strategy and leverage the proliferation of mobile devices to meet customers in their preferred channels. Smart phones and tablets are driving a touch and tablet movement for consumers and businesses alike, which requires service-focused brands to rapidly deliver an engaging, consistent and intuitive experience across devices. Umpqua will use the Q2platform to create a secure and superior customer experience for electronic banking as it evolves into the preferred method for all daily financial interactions.
"Umpqua Bank is always looking for better ways to serve our customers and deepen our connection with the communities we serve. We are committed to delivering on this mission in our stores and with our digital channel, "said Sonny Sonnenstein, EVP and chief information officer at Umpqua. "Consumers are quickly moving to touch and tablet devices; they expect a consistent, relevant and empowering experience that's fully integrated across channels and devices. Q2's inherent multi-channel capability on a single platform will help us deliver on our strategy and extend personalized service to our customers."
"Umpqua Bank is consistently recognized for its innovative brand and pioneering approach to creating a compelling customer experience. Having a leader like Umpqua review its options for a virtual banking partner and select Q2 clearly demonstrates the unique value of our single platform strategy," said Matt Flake, CEO and President of Q2ebanking. "We're committed to ensensuring that the customer experience is consistent across all digital channels. Our shared vision is: no matter how you engage with Umpqua—whether through a tablet, smart phone, computer or in a store—the experience will be uniquely Umpqua."