Jack Henry & Associates, Inc. (JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry.
Its ProfitStars® division today introduced Gladiator eBanking Compliance Services. Gladiator eBanking Compliance Services™ provides financial institutions a governance framework to establish comprehensive, risk-based standards for customer-facing electronic banking services.
As financial institutions look to maintain a competitive edge and expand online and mobile banking services, many are finding it extremely challenging to offer a convenient customer experience while effectively managing risk and staying compliant with related regulatory requirements. Mobile banking, mobile remote deposit capture (RDC), social media communication, and emerging payment systems require a competent digital strategy that is cost-effective, efficient, and capable of retaining existing customers and gaining new ones.
The custom Gladiator services include a comprehensive policy, risk assessment matrix, and supporting documents based on federal regulatory guidance, industry standards, and best practices for the deployment and management of eBanking services. The framework is based on the FFIEC IT Examination Handbook and E-Banking Booklet with references to FFIEC Authentication Guidance (2005) and the FFIEC Authentication Guidance Supplement (2011).
David Foss, president of ProfitStars, explained, "We may not see specific guidance that addresses home and mobile banking for some time, leaving banks and credit unions in need of clear direction and practical standards. Drawing from the extensive resources and expertise available from Gladiator's dedicated IT Regulatory Compliance (IRTC) department, financial institutions can now better position themselves for future compliance mandates related to eBanking services."