Delivering improved efficiencies and streamlined operations, Diebold, Incorporated (DBD) is providing a full suite of integrated services to Arkansas Federal Credit Union (AFCU).
These services will simplify management, maintenance and compliance for AFCU's automated teller machine (ATM) fleet, while freeing up the credit union's staff to focus on high-value, member-centric activities.
Based in Jacksonville, Ark., AFCU operates 14 branches and 32 ATMs, while serving more than 89,000 members worldwide. Diebold will provide a comprehensive program as a single services provider. In addition to traditional services such as first- and second-line maintenance, this industry-leading program encompasses single-point vendor management, Payment Card Industry (PCI) compliance services for 24/7 intrusion detection and operating system patching and management, along with ATM remote management services through OpteView® Resolve™ to maximize availability.
"Managing operational services in-house places a strain on our internal resources and can take our personnel away from their core responsibilities," said Tino Jones, assistant vice president, AFCU. "With Diebold handling these services, our staff is able to focus on the most important aspect of their jobs, which is serving our members reliably and efficiently."
In partnership with CO-OP Financial Services, Diebold is providing transaction processing and is positioned to leverage shared branching (CO-OP NextGen ATM) at the ATM. This exclusive offering between Diebold and CO-OP allows the credit union to extend member services beyond the traditional branch hours for CO-OP Shared Branching members. Satisfying convenience demands for members, while creating operating efficiencies for the credit union.
To further enhance member experiences at the ATM, AFCU is using Diebold's Agilis® Campaign Office™ solution to communicate and market to members and enhance their brand.
"Diebold provides AFCU with a single point of contact to help the credit union better manage risk and focus on its core competencies," said Mychal D. Kempt, vice president, North America operations, Diebold. "Our services will enable the credit union to provide better member experiences from the teller line to the self-service channel, while controlling operating costs."