Minacs inks Bank of New York contact centre services contract
05 July 2005 | 1502 views | 0
Source: Minacs Worldwide
Minacs Worldwide Inc. (TSX: MXW), today announced the signing of a three-year contract to provide investor relations contact center services for The Bank of New York's Stock Transfer Division.
The program was successfully launched in the second quarter of 2005. Minacs is providing these services to The Bank of New York from 50 workstations in its Halifax, Nova Scotia facility.
"This new relationship with The Bank of New York expands our market share in the financial services sector and helps us further diversify our revenue mix," said Elaine Minacs, CEO of Minacs. "An important element for our clients is our continuous focus on finding new ways to enhance overall service quality while presenting a beneficial economic solution. Minacs has the proven operational experience and continuous improvement processes that will result in operational effectiveness, which transcends into a high quality of service throughout the life of the agreement, with cost benefits as well," concluded Ms. Minacs.
Under the terms of the contract, Minacs contact center agents will serve as investor relations agents and intermediaries for The Bank of New York and its clients' shareholders. Agents will respond to a wide range of inquiries from shareholders, including matters relating to holdings and share certificates; cancel shares certificates; changes in ownership; and lost, destroyed, or stolen shares certificates.