Kofax (LSE: KFX), a leading provider of smart process applications for the business critical First Mile of customer interactions, today announced that a major Italian bank has invested more than $300,000 to expand its use of Kofax software to all of its branches across Europe, the Middle East and North Africa.
This expansion of the existing Kofax implementation brings the bank's investment in Kofax solutions to nearly $1 million dollars.
The Kofax solution automatically captures business critical information regardless of how, where and when it arises, reducing operational costs by 30 percent while providing a higher level of customer service. Once the information is captured, the Kofax solution then initiates and executes the right collaborative downstream processes to service the bank's nearly 20 million customers. With this expansion, the bank now processes approximately 120 million documents annually and has extended its capture to the Point of Origination™ where customer facing interactions actually occur.
According to a December 2012 commissioned market analysis of multichannel capture, business process management, and smart process applications by Forrester Consulting on behalf of Kofax, the financial services market is an early adopter of these technologies. The branch remains as the cornerstone of a bank's sales and services but is transforming to create a more personalized experience.
"Eighty-four of the top 100 global financial services companies rely on Kofax," commented Howard Dratler, executive vice president of Field Operations at Kofax. "By expanding capture to the Point of Origination, we're helping financial institutions provide a better customer experience that allows them to be more competitive and improve their business processes in the critical First Mile of customer interactions."