Located near the technology hub of Silicon Valley, Stanford Federal Credit Union is enhancing services for its tech-minded members with new automated teller machines (ATMs) from Diebold, Incorporated (DBD).
Diebold is installing eight deposit automation-enabled Opteva® ATMs across the credit union's footprint of four Stanford-area branches and off-premises locations. In addition, Diebold is delivering multiple integrated services to streamline the management, maintenance and compliance of Stanford FCU's ATMs.
In 1994, Palo Alto, Calif.-based Stanford FCU was the first financial institution to offer online banking. The credit union is continuing to provide the most innovative technology to its members today with the addition of deposit automation-enabled Opteva ATMs. The terminals allow members to make rapid envelope-free deposits via an intuitive interface. Members simply insert cash and checks into the ATMs' enhanced note acceptors and bulk document intelligent depository modules™, respectively, and follow on-screen instructions to complete transactions. Addressing members' preferences for electronic receipts and reduced paper waste.
"Our members use the latest technology in nearly every aspect of their lives, and they expect to have access to advanced technology from their banking partner," said Jim Phillips, senior vice president/chief information officer, technology for Stanford FCU. "With deposit automation and check image capture at the ATM, we're providing a better, more convenient self-service experience."
To further enhance the self-service experience, Stanford FCU is employing Diebold's Agilis® Campaign Office™ solution to push targeted marketing content to its ATMs. Because the credit union's members perform almost all of their transactions electronically, enabling customized offers at the ATM gives Stanford FCU a new way to reach out to members at the self-service channel with relevant products and services.
Through Diebold's Integrated Services®, Stanford FCU will reduce the administrative burdens of maintaining its ATM network. Diebold's first- and second-line maintenance and currency management solutions will keep the credit union's fleet up and running. Diebold will also ensure Payment Card Industry (PCI) compliance by maintaining up-to-date antivirus software using ATM Endpoint Protection by Symantec™ and confirming all programs have the latest security patches using Diebold's software deployment service.
"The integrated services engagement enables Stanford FCU to remain lean and efficient, as well as flexible, by giving the credit union ready access to new services and technologies," said Mychal D. Kempt, vice president, North American operations, Diebold. "With Diebold managing the self-service channel, the credit union's staff will have more time to focus on serving members' needs."
In addition to the deposit automation ATMs, Diebold will install an Opteva cash dispenser in the credit union's mobile branch, which travels to events and serves a disaster backup recovery role. Stanford FCU is also investigating additional automated solutions from Diebold, including cash dispensers and recyclers, to enhance teller efficiency.