17 August 2017
Find out more

Chase brings instant card issuance to 2000 branches

26 November 2012  |  3356 views  |  0 Source: Chase

Chase customers can get debit cards on the spot in 2,000 branches in select regions, with a focus on New York City, Chicago and Los Angeles by year-end.

They will be able to get a personalized Chase debit card when they open a new checking account or lose or damage their existing card - eliminating the several-day wait to receive a card through the mail.

"Instant-issue is a real time-saver for our customers," said Brad Nolan, Head of Design for Branch Innovation. "Customers can enter their local branch, select a debit card of their choice, select a PIN, and begin using their card immediately. And if a customer's card is lost or damaged, they can get a new one right there."

Chase will install instant-issue technology in 800 additional branches across the United States during 2013. The bank also plans to offer the same convenience for customers with Chase-branded credit cards and the Chase Liquid reloadable card.

The new instant-issue debit cards are the latest step in Chase's overall efforts to make banking simpler, easier and more convenient for customers through innovative products and services. Chase also:

Became the first large bank to adopt a simple disclosure form for its checking accounts based on Pew Health Group's recommendations;
Reduced and eliminated several checking account fees;
Launched @ChaseSupport, its first customer service Twitter handle; and
Continues to pilot new branch technologies, including self-service banking kiosks that let customers handle many transactions quickly on their own.

Through its renewed efforts to exceed customer expectations, Chase has substantially improved its overall customer satisfaction - measured both internally and by independent groups - over the past year.

Chase worked closely with Datacard Group to develop and install the instant-issue technology featured in the branches.

Comments: (0)

Comment on this story (membership required)

Related company news

 

Related company information

JPMorgan Chase

Related blogs

Create a blog about this story (membership required)
visit www.dorsum.euvisit www.worldpaymentsreport.comvisit www.niceactimize.com

Top topics

Most viewed Most shared
Coinbase raises $100mCoinbase raises $100m
10316 views comments | 14 tweets | 14 linkedin
DBS Bank launches online car selling marketplaceDBS Bank launches online car selling marke...
9690 views comments | 13 tweets | 11 linkedin
China preps central clearing house for mobile payments providersChina preps central clearing house for mob...
9565 views comments | 8 tweets | 15 linkedin
HSBC automates documentary trade processing with IBMHSBC automates documentary trade processin...
8519 views comments | 6 tweets | 21 linkedin
Monzo appoints Curve co-founder Foster-Carter COOMonzo appoints Curve co-founder Foster-Car...
7995 views comments | 1 tweets | 2 linkedin

Featured job

Competitive
New York, NY - USA (some flexibility on location)

Find your next job