Co-op Financial pilots video ATMs

Source: Co-op Financial

CO-OP Financial Services is partnering with Diebold, Incorporated (NYSE: DBD), to provide greater personalized service and convenience to credit union members by testing two-way video member service on CO-OP Network at Diebold automated teller machines (ATMs).

"As ATMs continue to provide more capabilities to the user, two-way video support is the next step in ensuring the member can conduct their business quickly and easily," said Stan Hollen, President/CEO, CO-OP Financial Services. "This initiative is an extension of the partnership formed between CO-OP Financial Services and Diebold to deliver enhanced self-service capabilities for the member and complete ATM management services for the credit union."

CO-OP Financial Services and Diebold, Incorporated, are jointly developing a path toward delivery channel optimization, where sales, additional teller functions and customer service can be migrated to self-service endpoints. The goal of the partnership is to enable credit unions to reduce costs and expand their channels while maintaining a high level of personal service.

The new capability is designed to provide financial institutions the opportunity to expand the member relationship. The service will also facilitate additional call center services such as transfers and account opening. The member can connect to a call center customer service representative for real-time, "face-to face" interaction via two-way video. The service integrates with either a credit union call center or, for 24/7 member service, the CO-OP Member Center. CO-OP Financial Services will provide the terminal driving capability and network access, and Diebold will provide member identification and video services to support the two-way video capabilities.

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