Seeking responsive service from a single point of contact, Denali Alaskan Federal Credit Union has selected Diebold, Incorporated (NYSE: DB) to upgrade its automated teller machine (ATM) fleet and provide a variety of integrated services.
Diebold is replacing the credit union's entire fleet with 48 new Opteva® ATMs, most of which include Diebold's leading deposit automation technology. In addition, Diebold is maximizing Denali Alaskan's ATM uptime and reducing the credit union's maintenance costs by providing remote and on-site services via the Diebold Integrated Services® offering. These outsourced services will help the credit union provide a richer consumer experience and realize improved efficiencies with minimal capital investment.
Denali Alaskan serves more than 56,000 members, primarily in Anchorage, Eagle River, Fairbanks, Juneau, Kenai and Wasilla, Alaska. With its ATM fleet spanning 18 branches and multiple off-premise locations, the credit union wanted to transition from in-house ATM servicing to a single, third-party provider. Diebold is now providing remote diagnostics and repair services, as well as on-site maintenance, to enhance uptime for Denali Alaskan's fleet. For example, Diebold's OpteView® ATM Remote Services enables remote operators to automatically receive and analyze ATM error codes and attempt a remote fix or dispatch a Diebold technician as needed.
"As we replaced our older-model Diebold ATMs with the new Opteva terminals, it made economic sense to also transition various services to Diebold," said Dory Haworth, director, ATM operations, Denali Alaskan. "Rather than retrain our staff, we can rely on Diebold's remote diagnostics, local facilities and technicians to provide the parts and service needed to keep our new ATMs up and running. Receiving reliable service from Diebold's local support staff is especially important in Alaska, where local service can be hard to obtain."
From preventative maintenance to consumables management, Diebold's service professionals help maximize the credit union's self-service channel. "Providing fast, responsive service is an absolute requirement for Denali Alaskan. Our ability to deliver on that critical need to enhance ATM uptime is the primary reason Diebold has such a strong working relationship with the credit union," said Mychal D. Kempt, vice president, North American sales and service operations, Diebold.
Among Denali Alaskan's new ATMs, 24 will feature Diebold's deposit automation technology, providing convenience for members and eliminating empty envelope fraud for the credit union. These ATMs employ enhanced note acceptors and Bulk Document Intelligent Depository Modules™ to facilitate rapid self-service cash and check deposits, respectively.
Like all Opteva ATMs, Denali Alaskan's new terminals meet Payment Card Industry (PCI) compliance directives and feature integral enhanced security features such as Advanced Skimming Detection card readers and encrypted personal identification number pads. In addition, the terminals are compatible with highly secure, non-skimmable Europay, MasterCard, Visa (EMV) card technology, which Denali Alaskan is considering adding to its fleet.