Digital Insight Corp. (Nasdaq: DGIN), the leading online banking provider, announced today it has integrated PageShare co-browse technology into its Internet banking solution.
Co-Browse Support enables online banking users and financial institution customer service representatives to interact with each other online and in real-time during a secure Web session.
Digital Insight Co-Browse Support is intended for online banking users that require special assistance navigating and/or conducting transactions. While on the phone with the user, the customer service representative can provide on-screen, real-time answers and instruction by walking the user through their online banking options and actions. This innovative customer support tool provides peace of mind for users and helps financial institutions build relationships with their customers to gain loyalty.
"Users that sign up for online banking and get stuck or frustrated usually don't come back. To prevent this, Co-Browse Support essentially bridges the online and traditional banking channels to improve the customer experience," said Jeff Stiefler, chairman, president and CEO for Digital Insight. "This technology is yet another example of Digital Insight's focus on providing community and regional banks and credit unions with the tools they need to compete successfully against anyone, regardless of size."
Co-Browse Support is a new product in Digital Insight's growing portfolio of online support options, including secure email and secure online chat and an online self-service knowledge base. In addition, Digital Insight offers a full suite of phone support options ranging from Tier 1 level support to fully outsourced branch services.
"By partnering with Digital Insight, leading technology providers gain access to the industry's most valuable distribution channel for small to mid-sized financial institutions and are able to deploy their products and services more rapidly than they could on their own or with any other partner," added Stiefler.
"We are enthusiastic about working with Digital Insight and its online banking customers to provide a customized co-browse solution for advanced Web user support and training," said J.K. Lin, CEO of PageShare Technologies. "Being a part of the Digital Insight suite of Internet banking products is a great opportunity for us to work with many financial institutions that have an immediate need for co-browse technology."