FIS, the world's largest provider of banking and payments technology, today announced that First National Bank of Omaha has selected to deploy FIS' TouchPoint Teller platform in support of its front- and back-office teller operations.
A current FIS client, First National Bank of Omaha also utilizes FIS' QualiFile, VisionIP, prepaid card and wealth management solutions.
First National Bank of Omaha is a subsidiary of First National of Nebraska, which is the largest privately owned banking company in the U.S. Over the last 150 years, First National has grown from a local community bank supporting only the Omaha area to an organization with $17 billion in managed assets and nearly 5,000 employee associates in a seven-state area.
Seeking to replace its current in-house teller solution, First National Bank of Omaha selected FIS' TouchPoint Teller platform and will complete deployment in mid-2012 at more than 140 branches. Key factors in the bank's decision included TouchPoint Teller's flexibility to manage the system through parameters (administrative functions) as opposed to programming changes.
FIS' TouchPoint suite of applications features architecture that provides real-time connections to a financial institution's back-end and line-of-business systems resulting in a high performing, scalable and available solution. TouchPoint's customer-centric, front-end applications are linked directly to a bank's core processing system by the FIS Xpress Enterprise Services layer, providing efficient, consistent and informed communication across all delivery channels. The solution enables banks to gain significant operational efficiencies, streamline customer service transactions, and reduce redundancies and errors. The solution also enables configuration, maintenance and updates to be performed from a central server, eliminating time-consuming software uploads at individual workstations.
"The Bank has an extensive relationship with FIS and was extremely comfortable expanding our association with them," said Jim Cole, CIO, First National Bank of Omaha. "We feel that the architecture of the TouchPoint product is in line with the Bank's vision of how we are going to structure solutions both in the near and long term in our IT environment."
"The benefits of deploying an effective teller platform are visible in all areas of the institution," said Anthony Jabbour, executive vice president, FIS Financial Solutions Group. "The TouchPoint Teller platform will enable First National Bank of Omaha to increase its teller productivity and efficiency -- improving their customer service. In addition, an area where people may not expect to see an impact from replacing their teller solution is increased revenue. The intuitive business flow of TouchPoint makes it easy for bank staff to present cross-sell opportunities to customers that are specifically tailored to them -- increasing the likelihood of acceptance."