Riggs Bank completes Fidelity ASP conversion
Fidelity Information Services, Inc., a division of Fidelity National Financial, Inc. (NYSE:FNF), a Fortune 500 provider of products, services and solutions to financial institutions and the real estate industry, today announced the completion of Riggs Bank's conversion to Fidelity's application services provider solution. The conversion agreement was announced in June.
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The conversion included Fidelity's deposits, customer information system, retail/consumer loan servicing, and commercial lending origination and servicing solutions, as well as integrating with several third-party applications already in use by Riggs. The project also included the first- ever, simultaneous implementation of Fidelity's teller, platform and call center solutions to 52 Riggs locations over a single weekend.
"With the Fidelity suite of products at the core of our new technology platform, we feel that we have built a system that will allow us to achieve our goal of 'One Customer, One Riggs,'" said Bob Roane, executive vice president and chief operating officer of Riggs Bank. "We are very satisfied with the results."
"The conversion was completed on time, and since the completion of the conversion, production and onlines are performing very well," Roane said.
"The increased capabilities achieved through the Fidelity suite of core applications will improve the bank's earnings through operational efficiencies, improved customer service and increased sales," said Roger Leitner, president of the Enterprise Banking Solutions division of Fidelity Information Services. "This conversion brings significant value to Riggs and demonstrates Fidelity's competencies in conversions."