Courion Corporation, the leading provider of Access Risk Management solutions is providing financial services company Raymond James Investment Services (RJIS) with the Courion Access Assurance Suite solution to manage user access to key investment applications.
The Suite helps manage access risk for remote users, internal staff and 65 affiliated offices, and improves the security of the investment services.
"A large proportion of our helpdesk hours were historically tied up with manually providing, rescinding and refreshing logins to the systems that hold our sensitive data," said David Strydom, manager of IT operations and infrastructure at RJIS. "Aside from the improved productivity that comes from automating the process - and the ability it gives our IT support staff to concentrate their efforts on setups and critical software updates rather than password resets - Courion's solution removes much of the chance for human error that existed and improves our ability to manage risk and secure passwords according to policy."
The benefits granted by Courion's solution are three-fold: it provides increased user productivity, improves risk management, and reduces costs. The solution enables tighter security and better compliance with company policy and industry regulations by giving end users the ability to reset and synchronise passwords themselves whilst enforcing password policies. This self-service password management capability can be used across a wide variety of enterprise systems - in this case, RJIS' proprietary trading platform, used at its head office and in the 65 independent investment practices it supports throughout the UK.
"Courion gives IT service desks the ability to automate the very significant but time-consuming task of password policy management - some Courion customers see calls to the help desk fall by as much as 80 per cent or more. Using the Access Assurance Suite, organisations can demonstrate that the password policy is strong, and quantify risk management and compliance to business managers, auditors and insurers alike," said Marc Lee, EMEA Sales Director at Courion. "Courion has helped RJIS centrally define and consistently enforce security policy connected to its sensitivve information, allowing the company to make the transition from reactive to proactive servicing of what are vital but often mundane requests."