UK power utility SSE releases mobile bill pay app

Source: Telrock

Leading UK and Ireland energy retailer Scottish and Southern Energy, together with global mobile payments specialists Telrock, have launched technology to revolutionise the way millions of customers manage their energy and telecoms accounts.

The software being the first of its kind in the UK energy market, enables Scottish and Southern Energy (SSE) customers to confirm their energy bill is accurate and make payments directly via their mobile phone as a simple alternative to call-centres, post or internet.

SSE's Smartphone and iPad customers download and register the app from the iTunes store. In order to make payments, customers simply respond to the payment request directly in the app making payment as quick and simple as the touch of a button. For non-Smartphone customers, 2-way text messaging is used as the secure payment mechanism.

Before Telrock implemented it's mobile payment technology, many SSE customers paid bills between 14-21 days after their statement was delivered by post. Where SSE customers are now using the mobile payment channel, 74% pay within 48 hours and 26% pay within 15 minutes of receiving the mobile notification; a significant difference in customer behavior.

SSE: Natalie Bookless Digital Manager 'The iPhone app gives our customers more control over the way they service their account and when they chose to do it. Our iPhone app lets customers submit meter readings and pay bills at the touch of a button. It's all about making it as easy for them to self-serve as possible.'

Telrock: Russell Robinson CEO 'In our fast paced world, offering customers a simple way to manage time consuming tasks has a significant impact on customers satisfaction levels and responsiveness, as we have proven with SSE. This is an exciting time in mobile payments for Telrock and it's Partners'.

The SSE Southern Electric App is currently listed No.1 in the Free Business app category in the Apple iTunes app store.

Comments: (0)

Dorsum white paper - Building your future wealth management solution vol. 2