Housed in a heritage building that has been fully restored and renovated, the three-floor, open-concept retail space is the first of its kind in Toronto, and demonstrates an innovative approach to banking and educating Canadians about money. The Café concept is a unique feature of the ING DIRECT brand, and one of many things that distinguishes it from the traditional banks. The Cafés are designed to empower Canadians to make their own financial decisions, without lineups, tellers or pens on ropes, and make banking as simple as having a conversation, on the same side of the table, over a cup of coffee.

Features of the Café include free WiFi; a high-tech coworking space that provides access to videoconferencing and webinar systems; a large, free meeting space for community groups; use of iPads to conduct banking transactions online; and several environmentally friendly and sustainable design elements, including two vertical gardens.