FIS™ (NYSE:FIS), the world's largest provider of banking and payments technology, announced that BOK Financial has completed the first phase of its deployment of FIS' TouchPoint® solution.
BOK Financial Corporation (BOKF) is a $24 billion regional financial services company based in Tulsa, Okla. During the first deployment phase, five branches - four traditional and one supermarket − converted from the existing teller system to TouchPoint Teller. This successful deployment lays the groundwork for the continued migration of the remainder of BOK Financial's 180 branches to TouchPoint Teller in 2011. BOK Financial joins the 12,000 branches across multiple institutions that currently utilize TouchPoint.
When fully implemented at BOK Financial, the TouchPoint System will support sales and account opening, teller operations, and maintenance functions − all through a single integrated application. BOK Financial selected TouchPoint to deepen existing client relationships and add new customers, as well as reduce courier costs and front- and back-office expenses. TouchPoint makes this possible by providing an automated solution that features a total customer view with contact history, account relationships, current work in progress and cross-sell opportunities that can be tailored to fit each customer. The TouchPoint's Teller module automates all monetary transactions, compliance requirements and administrative functions. In addition, the bank will realize significant cost savings as TouchPoint is pre-integrated with the bank's existing core processing platform, FIS' Systematics.
FIS' TouchPoint suite of applications features architecture that provides real-time connections to a financial institution's back-end and line-of-business systems resulting in a high performing, scalable and available solution. TouchPoint's customer-centric, front-end applications are linked directly to a bank's core processing system by the FIS' Xpress Enterprise Services layer, providing efficient, consistent and informed communication across all delivery channels. The solution enables banks to gain significant operational efficiencies, streamline customer service transactions, and reduce redundancies and errors. The solution also enables configuration, maintenance and updates to be performed from a central server, eliminating time consuming software uploads at individual workstations.
"Our relationship with FIS is a strategically important one for BOK Financial," said Dennis Rygwalski, senior vice president and chief technology officer at BOK Financial. "When we conducted a multi-vendor evaluation, we determined that FIS' TouchPoint suite was the best solution for us, especially since it's already integrated with our FIS' Systematics core banking platform. We are already realizing the benefits of TouchPoint Teller and are confident that FIS' TouchPoint solution will enhance our bank's sales and service performance through all delivery channels, including the branch, contact center, ATM, Web and relationship managers."
"TouchPoint's automation capabilities will enable BOK Financial to deliver superior customer service to its customers by providing a 360-degree view of the client's relationship with the bank across all delivery channels," said Anthony Jabbour, executive vice president, FIS Financial Solutions Group. "Its central server foundation will also create a host of efficiencies for BOK Financial's item capture services and front counter operations, reducing courier costs significantly."