AT&T has won a $1.8 million contract to provide AT&T Toll-Free Services to Security Service Federal Credit Union, the 10th largest credit union in the nation with assets of over $3.5 billion.
The three-year agreement renews and expands a longstanding relationship between the two companies.
Under the agreement, AT&T will provide domestic and international toll-free services to help support Security Service's award-winning Member Contact Center. The Member Contact Center puts Security Service's more than 550,000 members in touch with their finances no matter where in the world they happen to be. AT&T's services provide credit union members toll-free access to the center from across the United States and well as from Canada, Germany, Japan, South Korea and the United Kingdom.
"We consider it extremely important that our members have immediate access to accurate information about their accounts from anywhere in the world," said Jay Winslow, SSFCU's senior vice president and chief information officer. "AT&T's services make it easy for our members to contact us even when call volume is high by improving call handling and quickly and effectively resolving problems."
The Member Contact Center serves as a key contact point for Security Service's members, worldwide. Center representatives can help members with any question related to the credit union and provide support and assistance to those that utilize SSFCU's electronic service delivery channels that include, live Web chat, the CompuBranch Internet banking application, and Electronic BillPay services. Members can talk to a representative 24 hours a day, 7 days a week in English or Spanish.