Tieto has launched a new complete solution that will enable banks and other financial institutions to develop all their online and traditional service operations into one streamlined consumer experience.
The new concept will respond to the topical consumer need: managing their economy easily at any time of the day and getting advice on their financial decisions. With Tieto, financial companies can now build a sustainable competitive advantage by transforming separate, transaction-orientated channels into new pro-active customer services.
The concept combines Tieto's knowledge of e-banking, mobile development, channel integration and customer-orientated service design in one complete solution. It covers internet banking, mobile banking, contact centres and branch office advisory systems. This enables financial services companies to differentiate their offering by new personalized, time-critical and easy to use online services available 24/7. Tieto's service package includes all stages of customer service design, from creating a strategy and the concept design, to deployment and operating the service.
Tieto Executive Vice President Per Johanson says: "Within Tieto Financial Services, integration of the customer service channels is a strategic focus point. The new concept provides our customers with concrete benefits from the outstanding expertise and experience we have gained from different industry sectors. Banks can start a new era of customer service."
Sami Uski, Advisor at Tieto Financial Services, explains: "Financial services companies are facing significant changes in consumer behavior and service expectations e.g. due to the increasing use of mobile devices. We help our customers to exceed user expectations by transforming transactional internet bank into a pro-active, personal service."
Tieto's quick-to-implement solution uses packaged internet, front-office and mobile banking modules, which are complemented with leading third-party technology and security solutions as well as cloud services.
Tieto's solutions for the financial services industry include everything from banking services, internet banking and payment, card and capital market services to development, application management and outsourcing.