Inetco Systems Limited, a leading expert in business transaction management for the financial services industry, today announced that Fis (NYSE:FIS), one of the world's largest providers of banking and payments technology, has deployed Inetco Insight to streamline troubleshooting processes and reduce the possible risk of downtime in its expanding electronic payments business.
INETCO Insight is being used as the first resort problem isolation tool by the Electronic Funds Transfer (EFT) Network and Operations teams who oversee the processing of over one billion Automated Teller Machine (ATM) and Point of Sale (POS) payment transactions each year.
"The integrity and responsiveness of FIS's end-to-end processing solutions are critical to success," says Neil Cook, Director of EFT Technology at FIS. "With INETCO Insight, the EFT Network and Operations teams can monitor a customer's entire end-to-end FIS solution, including network performance and the host processing applications' performance, and isolate issues affecting any transaction in a matter of seconds."
INETCO Insight plays an important role in FIS's strategy to transition from a reactive interrogation approach to a proactive mode of identifying application and network-related issues before they affect end-customers. Providing support for over 840 financial institutions across the US and Puerto Rico, INETCO Insight's real-time event alerting makes it possible to proactively monitor and isolate network latency, authorization denials, out-of-service POS/ATMs, and suspicious transaction activity across every customer's processing environment. The EFT Network and Operations teams now have a consolidated "one stop" view into application, network and transaction activity, eliminating the need for multiple rolling log displays, network performance and application monitoring tools, and saving hours of manual system interrogation time.
"FIS was looking for a transaction monitoring solution that could help them streamline their troubleshooting processes AND reduce the risk of transaction performance issues for their customers," stated Bijan Sanii, CEO of INETCO. "But they didn't want to modify their application to deploy the solution. The ability to meet all three of these criteria is what makes INETCO Insight truly unique. We are excited to be working with FIS, and look forward to continuing to work with a company that runs a highly efficient operation and puts its customers first."