Accenture (NYSE: ACN) today announced that its claims management application has been selected by Ace Private Risk Services, the ACE Group's high-net-worth personal lines insurance business, to support its claims management operation in the U.S.
The companies will jointly implement the Accenture Claim Components to handle all claims submitted to ACE Private Risk Services under its personal and specialty lines.
"We believe a high-performing claims management system is critical to achieving customer satisfaction, profitability and growth," said Bob Courtemanche, CEO of ACE Private Risk Services. "We chose the Accenture Claim Components for its innovative design, deep functionality, and strong track record in the industry. Accenture's understanding of the claims handling process, and its global experience in implementing core insurance systems, make the company an ideal business partner."
"In today's challenging times, now, more than ever, it is important for insurers to take advantage of the opportunities within their claims operations to improve their profitability and achieve meaningful differentiation," said Michael A. Costonis, executive director of Accenture's Insurance practice for North America. "Innovative insurers such as ACE Private Risk Services understand the pivotal role that technology plays in creating a claims service that is capable of meeting the high standards and changing demands of its customers."