Source: Harland Financial Solutuions
Harland Financial Solutions has expanded its leadership position in the increasingly important self-service and electronic payments arena with the acquisition of Memphis, Tennessee-based uMonitor.
Harland Financial Solutions will immediately begin integrating uMonitor's solutions into its existing core, lending, mortgage, branch automation, Internet and mobile banking offerings. The terms of the transaction were not disclosed.
uMonitor solutions allow financial institutions to provide services online, in branches and at call centers, from new account opening and funding to account-to-account (A2A) money transfers, person-to-person (P2P) payments, account and advisor-client relationship management, and bill presentment and payment. uMonitor solutions offer financial institution customers the same enhanced banking experience whether in a branch, online, on a mobile phone, or through the call center - 24 hours a day, 7 days a week.
"Consumers increasingly expect to conduct their business whenever they want, wherever they want, using the channel most convenient to them at any particular moment," said Raj Shivdasani, president of Harland Financial Solutions. "uMonitor's capabilities are an ideal complement to those of Harland Financial Solutions. We now offer end-to-end banking, from back office to consumer facing systems, while maintaining the financial institution's brand and involvement in the transaction. Our integrated solutions will continue to deliver the highest levels of self-service convenience, while striving to improve the financial institution's revenue, profitability, operational efficiency and customer satisfaction through a unified delivery channel experience."
Harland Financial Solutions is a member of the Harland Clarke Holdings Corp. family of businesses providing services to financial institutions, including checks and related services and innovative marketing capabilities such as customer onboarding programs, survey services, email campaign management and call center outsourcing. "The acquisition of uMonitor, and the integration of its solutions into the Harland Clarke Holdings Corp. family, reinforces our position as a leader in payments and financial institution customer acquisition and retention," said Chuck Dawson, president and chief executive officer of Harland Clarke Holdings Corp.
"uMonitor's growth is the result of product and service innovation by employees who are committed to satisfying every client," said Dinesh Sheth, founder and chief executive officer of uMonitor. "Harland Financial Solutions shares these traits with us, and we can't think of a better cultural fit for uMonitor to take its clients and employees to the next level of success."
Harland Financial Solutions will continue to operate both uMonitor's main office in Memphis, Tennessee and its development office in Trivandrum, India. Shivdasani added, "We are very proud to welcome uMonitor to Harland Financial Solutions and look forward to expanding our mutual capabilities on behalf of our clients, resellers and strategic alliance partners."