Impact 360 Express for Retail Financial Services is designed to enable today's small to mid-sized banks to cost-effectively achieve workforce management (WFM) benefits previously out of reach — all without the setup overhead, upfront licenses and hardware, and service expenses associated with traditional premise-based offerings. Using the solution, community banks and credit unions can benefit from the simplicity and convenience of a subscription service model for forecasting, scheduling, capability planning, system hosting and maintenance. With this structure, these organizations have the tools they need to more effectively manage their customer experiences by aligning resources to meet customer demand and service-level targets.

In addition to helping ensure the right people with the right skills are in the right place at the right time, the Impact 360 solution enables bank management to identify ways to minimize excess capacity by maximizing resources across teller and sales work functions, both within and across the branch network. It also enables branches to manage costs proactively and realize savings through better capacity planning, improved resource scheduling, and an optimized mix of full-time, part-time and/or peak-time staff.

"By introducing Impact 360 Express for Retail Financial Services as a subscription service offering, Verint has again extended its portfolio to address growing needs in the market. In doing so, small and mid-sized banks and credit unions can now reap the benefits of workforce management at an attractive price point, and at a time in which cost containment, retention and the customer experience are paramount," says Chris Zaske, vice president, back office and retail financial services, Verint Witness Actionable Solutions.

About Impact 360 Express for Retail Financial Services

Impact 360 Express for Retail Financial Services is a subscription service offering that enables small and mid-sized banks to benefit from WFM productivity and scheduling efficiencies without the cost of hardware and need for internal IT resources to maintain the system. Using the Impact 360 solution, today's branch and community bank and credit union operations can enhance customer service by aligning branch resources to meet customer service targets. Additionally, they can take a proactive approach to managing costs and realizing savings through capacity planning, the pooling of staffing resources, better utilization of their full-time/part-time mix, and improved scheduling and tracking of paid time off. Other benefits include the ability to optimize staff performance and profitability, while dramatically reducing the amount of time spent creating schedules and resource/capacity plans.

About Verint Witness Actionable Solutions

Verint® Witness Actionable Solutions® is the leader in enterprise workforce optimization software and services. Its solutions are designed to help organizations of all sizes capture customer intelligence, uncover business trends, discover the root cause of employee and customer behavior, and optimize the customer experience. From contact centers to remote office, branch and back-office operations, its award-winning, next-generation Impact 360® Workforce Optimization™ suite is the industry's most unified solution set—featuring quality monitoring and recording, workforce management, customer interaction analytics (speech analytics, text analytics, data analytics and customer feedback surveys), desktop and process analytics, performance management, eLearning and coaching. Impact 360 helps improve the entire customer service delivery network, powering the right decisions to help ensure service excellence and transform organizations into customer-centric enterprises.