Fis (NYSE: FIS), one of the world's largest providers of banking and payments technology, today announced that Chartway Federal Credit Union (FCU) has implemented the FIS Mobile Banking platform in order to provide members with the latest in personalized banking services from their mobile phones.
Located in Virginia Beach, Va., Chartway FCU has $1.8 billion in assets, approximately 210,000 members and branch locations in 10 states. Chartway also utilizes FIS for ATM/debit card processing and eBanking services. With the addition of mobile banking, Chartway members will benefit from a seamless and secure experience across Chartway's credit and debit processing, online banking and mobile channels.
The FIS Mobile Banking platform helps financial institutions meet the needs of their customers. The mobile offering from FIS enhances customer service levels, while being easy for banks and credit unions to implement. As a consumer-focused solution, FIS' mobile solution allows bank customers or credit union members to perform transactions quickly and easily from their mobile devices via text, mobile Web and downloadable applications for smartphones.
"It was important for us to provide our members with personalized mobile services that give them instant access to their bank accounts," said Rick Richter, vice president of technology at Chartway Federal Credit Union. "FIS Mobile Banking gives us the ability to provide members with full-service banking available anywhere, anytime. Convenience is very important to our members and Chartway is now able to provide a whole new level of convenience through FIS' mobile technology.
"The response from our members has been tremendous. Customer adoption of mobile banking has far exceeded our expectations since we launched it in July, especially with our members who are using an Apple iPhone," added Richter.
"FIS' mobile banking solution gives Chartway's members the ability to query balance information, view account transactions, transfer funds between accounts and receive text alerts," said Kay Nichols, EVP, Channel Solutions, FIS. "FIS is uniquely positioned to drive best-in-class mobile banking solutions because of our ability to provide robust mobile services combined with our global market presence, integrated solutions, support capabilities and breadth of product offerings."