Source: Wincor Nixdorf
Wincor Nixdorf, the retail banking solutions provider, has today announced that it has been selected by Metro Bank to provide automatic teller machines (ATMs) at its branches. The agreement will see Wincor provide circa 120 ProCash 1500xe ATMs across 24 branches over the next three years.
"Raising the bar on customer service is core to what we do and we think our customers simply deserve the best," said Craig Donaldson, Chief Executive Officer at Metro Bank. "Being able to offer customers Wincor Nixdorf's easy-to-use, secure ATMs is just one of the ways that we'll be proving our commitment. We chose Wincor because of its ATM aesthetics, cost effectiveness, retail banking experience and reputation for high quality, all of which were a natural fit with the level of service we want to provide to our customers."
Wincor Nixdorf will support Metro Bank in meeting its promise of being a more "customer-centric" bank, through its suite of banking services. As part of the deal, Wincor has also provided specialised ATM training to Metro Bank's branch staff, including an overview of the core functions of the ATMs, and user interfaces, for simple and easy troubleshooting; as well as updates on card fraud, including card skimming and ways the bank can implement initiatives to aid fraud prevention.
As Britain's first new High Street bank in over 100 years, Metro Bank is committed to providing excellent customer service. Its unique retail banking model was created by co-founder Vernon W. Hill and has already revolutionised banking in the United States. The model sees the company offer extended opening hours, 7 days a week, print bank cards on the spot, offer the chance to speak to a local person 24/7, provide local banking and cash management services.
"Today's banks need to offer innovative service and sales strategies in order to stay competitive," said John Ennis, Wincor Nixdorf, UK Banking Director. "Having the technology that will enable them to implement those strategies is essential and standardising on Wincor ATMs will certainly place Metro Bank in a strong position to move forward with its ambitious expansion plans. We are pleased to be working with such a forward-thinking company that has customer's best interests front of mind."
The bank's first branch was opened in Holborn on 29th July 2010, followed shortly by a second store in Earl's Court (Cromwell Road).