Steria is one of the top ten European IT services organisations, and the company will add Edify's e-Point CRM solution for the contact centre and its recently-launched Edify Voice Interaction Platform (EVIP) 9.0 to its portfolio of end-to-end IT services, which ranges from initial consulting and systems integration right through to managed services.

Steria's range of global solutions includes a comprehensive Customer Relationship Management (CRM) offering, and Edify's proven technology will significantly strengthen its capability in the key contact centre and multi-channel areas. Steria supports its CRM solutions with a range of implementation expertise covering call centres, the management of multimedia distribution channels and sales resources, data warehouse support and decision-support systems. Adding the Edify Voice Interaction Platform and Edify e-Point will enable Steria to offer end-to-end contact centre solutions to organisations in its key financial services, telecoms, public sector and transport and utilities markets.

"Edify's proven technology capabilities add real value to our CRM and Contact Centre solutions offering," commented Dr. Elmar Stenzel, Programme Director for Steria Germany's Finance Business Unit. "With Edify e-point, organisations can optimise their customer service and contact centre investments, creating and managing a consistently high quality of service across all customer touch points. In addition, the Edify Voice Interaction Platform will provide our customers with a fast track way of implementing new speech technology within their businesses.

"With their open standards-based, scalable architecture, Edify's CRM and speech solutions ideally complement our existing portfolio, and provide an excellent way for us to add important contact centre and CRM functionality for customers while still leveraging their existing infrastructure," he continued.

"Steria's acknowledged consultancy and systems integration expertise make them an ideal partner for Edify as we continue to expand our operations and customer base across Europe, " added Edify EMEA's Marketing Director, Corinne Steer. "Steria's in-depth sector and solutions expertise, coupled with its strength in IT services, strengthens our global partner network."