Barclays outsources ATM services to NCR

Source: NCR

Barclays Bank PLC has outsourced management and maintenance services for 550 remote and host operated ATMs to NCR Corporation (NYSE: NCR) under a two-year contract.

NCR will be responsible for delivering a complete managed services solution which includes helpdesk services, incident management, first and second line maintenance and managing cash replenishment services in partnership with Cash-In-Transit management company Loomis.

The contract will be managed from NCR's Eurocentral customer care centre near Glasgow. This centre focuses on achieving high levels of ATM availability through the use of advanced diagnostic tools to carry out remote fixes where possible, the very latest engineer scheduling, automated incident management and dispatch software, along with a sophisticated parts logistics strategy.

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