Nottingham Building Society is driving forward its delivery of excellent customer service, by implementing a high-speed network from Virgin Media Business.
The network will support the roll out of new customer service tools, as well as helping company growth through the quick and easy connection of new branches and office sites.
With speeds of up to 100Mbps, Nottingham Building Society staff will be able to quickly access and exchange customer information, enabling them to deliver day-to-day customer service at a faster rate. Nottingham Building Society also plans to roll out new tools, such as IP telephony, boosting staff interaction and collaboration.
Jack Cutts, Head of IT at Nottingham Building Society commented: "Nottingham Building Society's business has been built on the delivery of great customer service. We have invested in this network because it allows us to grow as a company, whilst maintaining our high levels of service. With easier access to account information, we will now be able to turn around queries faster and provide a more personalised customer experience."
Nottingham Building Society invested in an Internet Protocol Virtual Private Network (IPVPN) which provides them with easy and secure exchange of data across branch and office locations in Nottinghamshire, Derbyshire, Lincolnshire and South Yorkshire. Bandwidth available across the network can be increased as customer and business demand grows and new sites can easily be added.
"Without the ability to share and exchange information quickly and accurately, organisations are at risk of responding sluggishly to customer queries," added David Armstrong, head of business markets for Virgin Media Business in the North. "To ensure they're keeping one step ahead, companies must invest in technology that helps them meet customer expectations. As a business with customer service at the heart of what we do, we're really pleased to be working with Nottingham Building Society to help them deliver on this ethos."