Accenture wins seven year Asprea contract

Source: Accenture

Accenture (NYSE: ACN) has signed a seven-year agreement with Aviva's property claims repair service, Asprea, to provide application and infrastructure outsourcing services for its buildings claims division in the UK. Financial terms were not disclosed.

Under the terms of the agreement, Accenture will develop and manage all the applications that support Asprea's buildings claims operations, covering the claim validation and fulfillment process. Asprea will also outsource to Accenture its infrastructure services, including service desk, workplace, network and telephony, and data centre services. The deal is designed to improve customer service and increase cost efficiencies.

"Our business is focused on providing the highest quality of service to our customers when they make a claim," said Neil Gribbin, managing director at Asprea. "By outsourcing our infrastructure and claims applications to Accenture, we can stay focused on continual enhancement of our core competency in claims and delivering further improvements in quality of service to our clients. Accenture's deep operational experience in IT outsourcing, combined with its insurance expertise, makes it an ideal business partner for Asprea."

"Bundling application and infrastructure services will enable Asprea to achieve even greater IT standardization and synergies, and to reduce outsourcing management costs," said Stephen Lathrope, senior executive in Accenture's financial services practice. "We look forward to delivering best-in-class outsourcing services to Asprea in order for them to provide continued high customer service levels."


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