Seeking to reduce the complexity of managing multiple vendor relationships, Alliance Credit Union selected Diebold, Incorporated (NYSE:DBD) to implement a complete outsourcing solution for numerous banking operations.
The credit union also chose Diebold to upgrade its automated teller machine (ATM) fleet for enhanced deposit automation functionality.
By employing Diebold Integrated Services outsourcing solutions, San Jose, Calif.-based Alliance Credit Union reduced its banking vendor relationships from nine parties to just one. Diebold provides numerous services including self-service technology, deposit automation, currency management, risk mitigation, transaction processing and more. With Diebold as the single point of contact, the credit union now has improved vendor accountability, streamlined budgeting and reduced operating costs.
"One of our main goals was to cut down the number of vendors we were working with," explained Melina Schoonover, assistant vice president, Alliance Credit Union. "Utilizing Diebold's integrated services has enabled us to have everything under one umbrella and have better control over our vendor relationship and service quality."
Diebold's services also enable greater efficiency for the credit union, from the self-service channel to the teller line to the back office.
"The comprehensive integrated services engagement enables Diebold to optimize the performance of Alliance Credit Union's self-service network and operations," said Charles E. Ducey, Jr., executive vice president, North America operations, Diebold. "From debit card processing with fraud detection and prevention to software patch deployment, we're helping to enhance security and maintain compliance. From 24/7 status monitoring to ATM cash replenishment, we're maximizing the availability of the credit union's network and increasing customer satisfaction."
As part of the agreement with Alliance Credit Union, Diebold will also replace or upgrade all 12 ATMs in the credit union's fleet, including one at each of its five California branches and four North Carolina branches, as well as three off- site ATMs. The ATMs will include advanced deposit autommation technology, which will help the credit union keep up with local competitors. Offering the latest banking services is especially critical in the Silicon Valley area where customers expect to encounter sophisticated technology.
Each new or upgraded Diebold Opteva® ATM will provide an enhanced deposit automation experience for credit union members. The ATMs feature dual deposit slots - one for cash and one for checks. The enhanced note acceptor (ENA) accepts up to 50 mixed-denomination notes at a time and enables quick and accurate authentication and validation of cash deposits. The Intelligent Depository ModuleTM (IDM) accepts checks and displays check images for customer verification. Both the ENA and IDM enable streamlined transaction processing, giving members faster access to funds. In addition, dual-slot technology ensures better ATM uptime. Should a jam or error occur in one slot, the other slot would likely remain operational, preventing a complete shutdown of the ATM.
Among the Diebold solutions providing the most value to the credit union is Opteview ATM Remote Services, which monitors and assesses the credit union's ATMs, makes diagnoses and either fixes an ATM remotely or dispatches an engineer with the details and parts needed to correct a specific problem.
Based on its integrated services program, Diebold is ranked among the best in the industry for outsourcing excellence. For the fourth consecutive year, Diebold was selected by the International Association of Outsourcing Professionals (IAOP) as one of the world's best outsourcing service providers and advisors and is listed in the Global Outsourcing 100.