Inetco Systems Limited, a leading expert in business transaction management, today announced Travelex has purchased Inetco Insight to reduce payment settlement uncertainty and operational risk in their rapidly expanding payment processing environment.
Travelex has been experiencing exponential growth in their payment processing environment, with the addition of new services such as the Travelex Visa Money Transfer service launched in Australia last February. This service taps into Visa's global network, which connects more that 1.7 billion cards, and provides a convenient, cost-effective and secure way for consumers to send funds directly to recipients' Visa cards, both domestically and internationally. Using INETCO Insight, Travelex can:
-- Proactively manage their growing payment processing environment
-- Meet PCI compliance and industry security regulations around full data encryption
-- Establish realistic Service Level Agreements with client banks and large merchant customers
"Every time a call goes through to our helpdesk, we pay for it in resources and potential service level violations," says Mark Wingrave, Head of Direct Currency Conversion Product Development at Travelex. "INETCO Insight enables our IT and applications support teams to conduct inquiries into transaction history, identify anomalies, and proactively resolve issues first hand, resulting in significantly quicker resolution times and a decreased number of customer complaint calls into the operations center."
INETCO Insight provides Travelex with the granular payment transaction data they need to quickly isolate the root cause of application, network and switch performance issues causing transaction slowdowns and declines. Powerful real-time alerting and historical filtering help Travelex identify and proactively address customer service issues. Graphing and reporting capabilities enable the IT and applications support team to improve capacity planning efforts and share snapshots with the senior management team that explain transaction volumes during peak processing periods. Visibility into application and transaction response times also help Travelex ensure realistic service level agreements are set and md met.