Zemen Bank, the first multi-channel bank in Ethiopia and CR2, the leading global provider of self service banking solutions, have announced that Zemen bank has gone live with CR2's BankWorld ATM.
Zemen Bank is committed to leading the Ethiopian banking industry in self service innovation with its single-branch business strategy. A key requirement for the bank was to provide best of breed electronic services tailored to personal and corporate customers. Focusing on High Net Worth individuals with its Prestige BankingTM and Z ClubTM, the Bank was looking for a way to target niche customers and to deliver tailored products and services through the ATM channel. Driven by a single integrated platform, BankWorld provides Zemen Bank with a 360 degree view of the customer's relationship with the bank which empowers Zemen Bank with the ability to significantly extend the services they can offer at the ATM.
Open a bank account and be issued an ATM card in less than 7 minutes
The Bank's partnership with eVentive and CR2 has provided Zemen Bank with the powerful capability to enable customers to visit the branch for the first time, open an account, make a deposit and be issued with an ATM card in less than 7 minutes. Zemen Bank is enabled by CR2's CardWorld Producer which immediately issues ATM cards to customers upon opening a bank account at the branch. Once the ATM card is in hand, the customer has automatic access to a full range of personalised services available at the BankWorld's driven ATMs. Among the unique services available at Zemen Bank ATMs is the ability to transfer funds electronically to the account of another individual or company at no cost to the ATM user.
Next stages in the roll out of this project will see the Bank also launch POS services driven by CR2.
Mr Martin Dolan, CEO, CR2 comments: "We are pleased to be part of Zemen Bank's strategy to drive innovation within self service banking in Ethiopia; achieving a 7 minute account opening and card issuance would be a challenge for many leading banks. BankWorld will deliver the highest level of customer satisfaction, whilst reducing costs for the bank by migrating transactions from the branch to self service. CR2's solution which is used by more than 130 banks worldwide will greatly assist Zemen Bank achieving its innovative strategy."