TeleTech Services Corporation, a subsidiary of TeleTech Holdings (NASDAQ:TTEC), one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing (BPO) solutions, has signed a multi-year contract with a leading financial services company to provide advanced technology and customer management support for the client's member rewards program and cardholders who require assistance with lost or stolen credit cards.
According to Gartner's "Innovation Map for Value-Added Services in Card Processing," buyer-centric rewards are a key element for account and transaction growth while enhanced fraud control is a "must have" value-added service for credit card providers. TeleTech will provide the client with a suite of managed and hosted services to assure a consistent, high-quality customer experience model across all support channels as cardholders check their reward program balances, redeem reward points or require support for lost or stolen cards while traveling across the globe.
The client was seeking to streamline multiple support services with a single partner who could provide the technological and geographical resources to ensure a seamless transition and continued high customer satisfaction levels for its cardholders. TeleTech was selected due to its ability to design and support a comprehensive solution that spans diverse geographies and leverages its advanced centralized technology.
"TeleTech's ability to deliver both managed and hosted services was a clear differentiator in securing this business," said Joe Bellini, TeleTech's executive vice president and chief sales officer. "Our global operations and technology solutions will enable this client to successfully transform its customer management capabilities."