Japan's Totan Group selects BT for voice infrastructure

Source: BT

BT today announced that, Totan Group, the premier inter-dealer wholesale money broker in the Japanese markets, has selected BT to supply its complete voice infrastructure, including for its trading floor, IP PBX, voice recording and call logging requirements.

BT has already installed its ITS.Netrix trading platform to support the expansion and relocation of Totan Group to a new office location in Tokyo.

ITS.Netrix, BT's award-winning multimedia trading system with an eight-channel speaker and keypad module allows the trader to respond to multiple customer requests simultaneously and keep in touch with other brokers quickly. Its additional voice recording and call-logging capabilities help its users to manage their regulatory and compliance obligations simply and cost-effectively.

Naoki Shirao, Chief Executive Officer, The Totan Information Technology Co Ltd, said: "The opening of our new office space reflects increasing market activity and the growth of our business, and we needed the best technology available so that our brokers can provide the highest level of service to our customers. We are impressed by the innovative design of ITS.Netrix and the features that it provides, including real-time adaptive voice enhancement and easy call handling of multiple lines."

Andy Nicholson, vice-president, global banking & financial markets, BT Global Services, said: "We are seeing increasing demand for ITS.Netrix in the Asia-Pacific region as more organisations recognise the value that BT's voice trading technologies add to customer service and profitability. Our products have been developed to allow for future growth and the adoption of new technologies, and not just for the trading room of today."

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