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State Bank of La Junta rolls out IBT Image Teller

11 January 2010  |  6871 views  |  0 Source: Integrated Bank Technology

Integrated Bank Technology (IBT), a company that specializes in providing core processing and imaging software applications for in-house and ASP environments for financial institutions and provides 24/7 support services, announced that Colorado-based State Bank of La Junta has installed its Integrated Image Teller product.

The solution allows for the elimination of courier costs while reducing data processing fees.

"We began working with IBT when our core vendor sold its business units to the company, but we have purchased additional products because of the superiority of its system over other vendors," Brad Rose, vice president of information technology at State Bank of La Junta, explained. "We installed Integrated Image Teller because we wanted to move from branch capture and integrate the teller and imaging systems."

Integrated Image Teller eliminates paper by producing "virtual tickets" replacing all internal documents and the cumbersome management of this inventory. Furthermore, item processing personnel needs are reduced due to the virtual elimination of encoding read failures thereby significantly reducing day 2 processing.

"The installation went very smoothly, this was much better than what we've experienced with other vendors in the past and our employees really like the system," Rose added. "Integrated Image Teller eliminates a step in the process, so we don't have to transfer items from the teller station to the bookkeeper's office. Consolidating several vendors into one platform is also very convenient."

"Branch capture solutions are being adopted by increasing numbers of banks, but item image capture at point of presentment offers a superior level of customer service and adds a personal touch at the teller line," Mike Golebiowski, president of IBT, noted. "Through the adoption of Integrated Image Teller, State Bank of La Junta has not only reduced costs and increased efficiency, but it has created a more engaging experience between its tellers and customers with every transaction."

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