China UnionPay deploys AltiGen call centre and VoIP technology

Source: AltiGen Communications

AltiGen Communications (NASDAQ:ATGN), the leading provider of integrated Microsoft-based Unified Communications solutions, announced today that China UnionPay Co., has deployed an AltiGen software-based call center and Voice-over-IP solution as part of its customer service solution that is being implemented into numerous banks all across China.

Established in March 2002, China UnionPay (CUP) is a bankcard association established under the approval of the State Council and the People's Bank of China. China UnionPay is the only national payment network in China with more than one billion cards issued on its network. In the fast growing and increasingly competitive credit card market, customer service is of paramount importance to financial institutions. To address this critical requirement, UnionPay turned to AltiGen to deliver a Unified Communications approach to customer service.

CUP Data and AltiGen have co-developed an integrated customer service system that has been deployed by numerous banks and credit unions throughout China. The AltiGen call center system provides customers with both automated voice services and human agent services to achieve the most beneficial and cost effective service for each caller. The AltiGen solution also fulfills the requirements of branch offices and departments to carry out crucial business tasks such as customer surveys, publicity, customer care services, channel management, and support management.

"Founded only seven years ago, UnionPay is one of Asia's fastest-growing financial institutions," said AltiGen CEO Gilbert Hu. "Having such a prestigious organization choose AltiGen as their communications platform for customer service systems is huge accomplishment. With many banks and credit unions having already deployed the integrated solution, UnionPay has effectively leveraged AltiGen's extensive communications experience in the financial industry to benefit their customers."

 

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