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Security Service Federal CU upgrades FIS core processing platform

21 October 2009  |  2339 views  |  0 Source: FIS

Looking to chart its technology landscape for the next decade, Security Service Federal Credit Union (SSFCU) recently made a series of key enhancements to its core processing platform - Systematics from FIS.

By simultaneously upgrading 10 Systematics application suites that interface to more than 65 other major applications within its technology infrastructure SSFCU will, in the process, enable its future growth for years to come.

The enhancements and operational efficiencies gained as a result of the enhancements provide the cornerstone to the credit union's 10-year IT strategy plan, including improvements to the integration of channel services (Web, IVR, Mobile, etc.) to the core processing engine, reduced application maintenance costs and heightened security through Systematics' GN architecture. SSFCU will also be able to offer its members quicker response times, bring new products to market faster and more easily comply with financial industry compliance regulations.

Systematics is a suite of retail banking applications from FIS, offering componentized member support, deposits, lending, and financial and management systems. Used by some of the world's largest and most successful financial services organizations, the Systematics solution is optimized for regional, national and global financial institutions for any business structure or operational scale.

SSFCU utilized project management and consulting services from FIS to assist in the definition and execution of all phases of the project, arguably the largest single technology project in SSFCU's history, which included approximately 15,000 modules interfacing with more than 65 applications. Working with FIS, the credit union invested significant time and resources prior to and during the project life cycle. Throughout the project some 146 Security Service staff members from virtually every SSFCU department participated in the process to ensure that the technical upgrades and changes were congruent with all business lines to eliminate any possible service disruptions.

SSFCU and FIS chose the Fourth of July holiday weekend to go live with the new technology. The successful big-bang approach resulted in a "zero down time" final implementation weekend that allowed SSFCU's members access to their accounts over the busy holiday weekend, including online, ATM and branch availability to systems.

"At Security Service Federal Credit Union, we've been relying on the proven capabilities of the Systematics solution to help us achieve tremendous growth over the years without fear of 'outgrowing' our technology," said Jay Winslow, senior vice president and chief information officer of SSFCU. "When it came time to assess our infrastructure at SSFCU, staying with the Systematics suite made the most sense. These latest enhancements will not only help reduce our application maintenance costs by eliminating the need for much of the customized code that has accumulated over the years, but will also increase our competitiveness in the marketplace by improving our delivery of premium products and services and enabling our future growth for the next decade and beyond."

"We're happy SSFCU, one of the largest credit unions in the country, sees the tremendous value in the stability and capabilities of the Systematics suite," said Anthony Jabbour, executive vice president, FIS Financial Solutions Group. "Systematics remains one of the premier core processing solutions in the industry, driving leading institutions around the world, and FIS remains committed to providing unparalleled service to its Systematics clients to enable their continued success."

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