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Citi introduces Spanish version of mobile banking offering

08 October 2009  |  2164 views  |  0 Source: Citibank

Hispanic consumers now have even more options when it comes to their everyday banking.

Citibank has just launched Citi Mobile en Espanol to enable customers who prefer to bank in Spanish to do so from their smartphones. The Spanish-language service lets customers manage their accounts, pay bills, locate Citibank branches and more - all from the convenience of their cell phones. Citibank is the first major U.S. bank to offer mobile banking in Spanish.

"Citi Mobile en Espanol offers our Spanish speaking customers the ability to bank anywhere, anytime on their smartphones," said Liza Landsman, Executive Vice President, North America Internet & Mobile, Citi. "With Hispanic customers making up almost one-quarter of our customer base, the service makes banking even easier for this important and growing audience."

Hispanics are among the most active mobile Web users in the United States. According to a recent independent report on Wireless Internet Use from Pew Research, nearly one-half of English-speaking Hispanic consumers reported accessing the Internet via a handheld device in 2009.(i) Of these consumers, about 29 percent reported going online "on a typical day" through a mobile device.(ii)

Citi Mobile en Espanol mirrors the functionality of the English-language Citi Mobile for Smartphones. It is accessed via the same convenient URL as the English version, citi.com, from any mobile device. Using Citi Mobile en Espanol, users of web-enabled mobile devices including BlackBerry® smartphones, Palm® devices and iPhone(TM) devices can easily do all of the following in Spanish:

  • View Citi account balances and account activity
  • Pay bills and set up recurring payments
  • Make transfers between Citi accounts
  • Locate Citi branches and ATMs
  • Connect to Customer Service

Citi Mobile en Espanol provides easy navigation on virtually any recent device that has a mobile browser and an internet connection. And signing in is easy -- customers enter the same personal User ID and password they would use on their home computer.

Citibank was also the first major U.S. bank to offer Spanish-language online banking, in 2004. Today, with the introduction of Citi Mobile for Smartphones en Espanol, Citibank's fastest-growing customer segment gains even greater access to quick, easy and highly secure banking.

(i) Horrigan, John, Wireless Internet Use, Pew Internet & American Life Project, July 2009,  pewinternet.org/~/media//Files/Reports/2009/Wireless-Internet-Use.pdf., accessed Sept. 30, 2009. Page 14.

(ii) Horrigan, John, "Going online with a handheld by race," Wireless Internet Use, Pew Internet & American Life Project, July 2009, pewinternet.org/~/media//Files/Reports/2009/Wireless-Internet-Use.pdf., accessed Sept. 30, 2009. Page 18.

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