Fifth Third to offer mPay Gateway to physician practice customers

mPay Gateway's software solution enables health care providers to calculate the patient's share of a bill for service and obtain payment authorization before a patient leaves the office, eliminating billing hassles and reducing bad debt by up to 50 percent. The patient is actually charged only after the health care provider settles with the insurance company.

"When it comes to collecting patient payments, our health care customers are asking for a more efficient and effective process," said Donald Boeding, president of Merchant Services, Fifth Third Processing Solutions. "mPay Gateway's offering is a huge step in payment innovation and we see this partnership as an opportunity to leverage the best aspects of both organizations' industry experience."

Delinquent and uncollectible patient accounts are an increasing reality for physician practice groups. With the changing costs of health care, patients are bearing responsibility for more of their health care costs, meaning physicians must collect more from their patients.

mPay Gateway's point of care patient payment software addresses these challenges by leveraging a simple retail payment model. The mPay Gateway solution: 1) calculates the patient's payment, 2) authorizes the payment at the time of service, and 3) collects the patient's payment after the insurer has settled the claim. The system provides patients with a simpler, easier-to-understand billing process. Physicians dramatically reduce their receivables, bad debt and patient statement costs.

According to John Wallace, senior vice president for mPay Gateway, "We're thrilled to partner with Fifth Third Processing Solutions and offer our technology to bring transparency to the patient payment and collection process."

The mPay Gateway technology is available immediately to Fifth Third Processing Solutions customers.