Chordiant Software (Nasdaq: CHRD), the leading provider of Customer Experience (Cx) software and services, today announced that BMW Financial Services, a wholly owned subsidiary of BMW AG, will partner with Chordiant's Cx Decision Management solution and predictive modeling capability to improve its management and treatment of delinquent accounts.
BMW Financial Services will leverage the Chordiant solution to drive better risk and behavioral based actions to resolve account defaults and improve customer interactions.
Chordiant Cx Decision Management is comprised of a suite of predictive decisioning applications. With Chordiant decisioning, companies can become more responsive to customer needs and more agile in the face of market pressures by delivering consistent, Next-Best-ActionTM driven conversations across all channels that can simultaneously improve customer satisfaction and the bottom line. Real-time risk management requires not only that the underlying complex decisions and insights are automated, but also fully integrated in the overall customer experience.
"Reducing credit losses while preserving a strong customer base is more important than ever, and how a company effectively manages its treatment resources and customer touch points on the collections side during a recession can dramatically affect how customers respond to the company during the recovery," said Rob Walker, vice president, Strategy & Innovation of Chordiant Software. "Through industry leading decisioning technology, Chordiant allows companies to automatically weigh overall customer risk and payment history before recommending a uniquely personalized collections approach to ensure the optimal treatment of the customers."