CheckFree and Netonomy sign strategic reseller agreement
15 December 2004 | 2304 views | 0
CheckFree Corporation, a leading provider of financial electronic commerce services and products (NASDAQ: CKFR), and Netonomy, the global leader in customer self-service (CSS) and bill analysis solutions for the communications industry, today announced a partnership in which CheckFree will integrate and resell Netonomy’s interactive, customer self-service technology as part of its CheckFree i-Series suite of electronic billing software.
With CheckFree i-Series, organisations around the world can send electronic invoices, bills and/or statements to business customers and consumers from a single, integrated platform. Netonomy’s customer self-service solution, MyNetonomy, enables companies to offer personalised self-service portals that provide online account management, e-Commerce and electronic bill analysis.
Through the partnership, CheckFree will provide its billing customers with an expanded software suite that offers more comprehensive, best-of-breed customer self-service capabilities. With the joint solution, billers will be able to allow consumers and business customers to manage their accounts, buy new products and services, review, analyze and pay bills, and resolve any problems through a single user interface at the biller’s own Web site. Business customers have expanded capabilities enabling them to bulk order new products and services and route those orders for management approval, activate accounts and process service or account changes on behalf of their employees, reassign accounts between staff, analyze order and billing information, automatically separate personal billing transactions from business transactions and report and resolve problems online.
Today, CheckFree distributes electronic bills for its customers through over 1,400 consolidated electronic billing and payment destinations in the United States, including financial services organisations and Internet portals. CheckFree i-Series software is currently being used by over 130 companies in 25 countries around the world to deliver electronic bills and invoices to consumers and business customers.
Netonomy offers best-of-breed customer self-services capabilities to some of the world’s largest, most innovative communications companies in the world, including Orange, and Vodafone. Its solutions reach around 70 million business and residential communications subscribers in Europe, Middle-East & Africa, and North and South America, and consistently achieve higher adoption rates, faster with frequent customer interaction by delivering subscribers a superior self-service user experience.
"CheckFree has a long track record of supporting billers in deepening their online relationships with its business and consumer-based electronic billing software and services," said John Hughes, executive vice president, Netonomy, Inc. "CheckFree’s expertise in delivering solutions across many industry verticals makes them the ideal partner to broaden the reach of our customer self-service technology and deliver expanded capabilities to billing organisations. For billers, the CheckFree-Netonomy partnership represents the broadest combined customer self-service, provisioning and e-billing offering available today. This is a clear statement of CheckFree and Netonomy's commitment to leading the billing industry's vision for the coming years."
"Netonomy’s industry-leading analytical customer self-service capabilities strengthen CheckFree’s reliable, best-in-class electronic billing software. When a bill is online, interactive and self-service enabled, it becomes a window into more cross-sales, lower service costs and enhanced communication,” said Matt Lewis, executive vice president, CheckFree Corporation. "The Netonomy partnership gives our customers all of these capabilities combined with CheckFree’s world-class reliability. This balance is critical, because advanced features are irrelevant if the service does not operate at the highest level of quality."