Tsys today announced a partnership agreement with Collections Marketing Center (CMC) to provide Tsys customers with an integrated collections service that improves creditors' operational performance through adaptive, multi-channel communications with their customers.
TSYS and CMC are pre-integrating with TSYS' systems, enabling the customization of offers for high-risk current, delinquent and charged-off accounts using multiple channels, including: the Web, text messages, letters, e-mail, IVR and agent channels.
The new service, known as TSYS FlexCollect, is available directly to existing TSYS customers. By intelligently optimizing collections channels based on demonstrated individual accountholder behavior and preferences, TSYS FlexCollect can maximize agent productivity and improve the customer experience while shortening collections cycles and mitigating charge-off risks.
"Pre-integrating CMC's service with the TSYS platform will enable clients to begin using it without extensive hardware investments or protracted integration projects," said Matt Jardina, Group Executive for Value Added Products, TSYS. "With TSYS FlexCollect, clients can more easily manage offers, treatments, agent floor limits and queues consistently across communication channels, driving measurable improvements in productivity and collections effectiveness."
CMC FlexCollect, the industry's first completely virtual collections service, complements the TSYS platform with its ease of use and adaptability geared towards a wide variety of accountholders. The enterprise solutions span credit cards, mortgage and home equity loans, student loans, auto/RV/marine loans, healthcare, phone and utility bill payments.
"Many of today's delinquent debtors prefer a self-service Web site as opposed to agent conversations, while others respond more readily to IVR, e-mail or text messages," said Vytas Kisielius, chief executive officer of CMC. "Clients now recognize that gauging debtor preferences to form an appropriate collections strategy is impossible with a siloed communication channel approach. TSYS FlexCollect gives